All enrolments are subject to the terms and conditions listed below.
Conditions of Enrolment
Course material and enrolments for FNS40811 and FNS50311 are valid for a period of 6 months from the date of the trainee’s enrolment. At the end of this period:
› If the assessment material has been completed with a result of 85% or above for each assessment you will receive a Certificate (Competency achieved).
› If you have completed assessments unsuccessfully with a result below 85% and you do not advise that you wish to re-submit any of your assessments, within the 6 month period, you will receive advice of Competency not yet achieved.
› If, within the 6 month period, you have not submitted any assessment material, you will be withdrawn from your course with a result of No Result – Withdrawn. You then have the option to re-enrol at a reduced cost.
Subsequent to receipt of your enrolment, if you have not submitted any assessment material, you will receive a reminder letter after five months. This letter will confirm the current status of your enrolment.
If studying other courses online such as FNS50210, FNS40211 or FNS40611 submission of assessments must be complete for the course within the period of 12 months.
Transfer
You cannot transfer your enrolment to another person.
GST
Courses of the nature offered by NFI as adult education entering the industry are GST-free. However, RPL, Extensions or any additional material, products or services provided by NFI, are subject to GST at 10% and GST is inclusive in the advertised prices.
Fees
Enrolment will only be complete and a person considered a trainee when payment has been received by NFI. Accepted payment methods include all credit cards, cash, cheque, money order or direct deposit. Certificates will not be issued to a trainee until full payment has been made.
Important Notice to Applicants for Credit (Under section 18(E)(1) of the Privacy Act 1988 / Notice of disclosure of your credit information to a credit-reporting agency): NFI may give information about you to a credit reporting agency, for the following purposes: Where NFI is a credit provider to you in the form of terms or instalment options and payment is overdue by more than 60 days or following notice given to show that your intention is not to comply with your credit obligations.
Refunds
Should a student wish to cancel enrolment into a workshop within one week before the start of any face-to-face workshop, then 50% of the course fees paid by the trainee will be refunded. If a refund is requested at least one week before the course commences, a full refund, less an administration fee of 10%, will be given. A student requiring a refund must contact the administration officer.
No refund will be granted after a workshop has started, unless the course is cancelled by us. If NFI cancels a course, a full refund of any fees paid (including the administration fee) will be approved. Please allow up to three weeks for the refund to be processed. Once training has commenced in the course, no refund is available to participants who leave before finalising the course. Refund policy for online learning students – no refunds are offered to students who have commenced their online training.
NFI will make a refund of full fees should a course be discontinued by NFI. Should the trainee desire to take an alternative NFI course to the one discontinued then fees will be fully transferable to that course. Once a trainee has commenced their course and received their course material or their online login details, there will be no refund of fees paid. In addition, no refunds or transfers will be given after the commencement of a course if exclusion for unsatisfactory attendance or behaviour has occurred. If a trainee is unable to complete their live course due to unforeseen, legitimate circumstances, such as sickness or exceptional family circumstances, NFI will permit the trainee to attend the next scheduled live course. Alternatively, the trainee may complete the remainder of their course as a Distance Learning trainee. Refunds on postage or expenses incurred in the return of any course or assessment material for marking will not be considered. Distance Learning trainee requests for a refund based on extraordinary circumstances will be handled on a case-by-case basis. Decisions to discontinue study based on “change of mind” will not be considered once the course material has been accessed by the trainee.
Course Material
A course manual will be provided to workshop trainees on their first day of attendance at their face-to-face training course. If completing the course by distance learning, trainees will receive their course manual by mail within 3 days of enrolment via express post. Online trainees have immediate access to their training course following processing of payment and receipt of their login details. It is not permitted for material to be copied or used by a person or for login details to be shared or used by any person other than the enrolled person.
Certificates
Certificates are issued by The National Finance Institute as a Registered Training Organisation (RTO). Courses (excluding CPD Courses) entitle trainees to a nationally recognised qualification, provided trainees have submitted all assessments and successfully reached an 85% pass level on each assessment.
Accreditations
Accreditation with lenders is at the discretion of the individual institutions.
Time Limits & Extensions
By commencing a course, the trainee agrees that there is a six-month time limit for FNS40811 and FNS50311 course completion and twelve-month time limit for FNS40211, FNS40611 and FNS50210, to allow for return of any outstanding assessment material. Extension requests for a time extension of up to three months are available for a fee of $99 incl. GST. To do so, complete the Extension Request Form.
Course Duration
› FNS40810/FNS40811 Certificate IV in Finance & Mortgage Broking
MCQC1 – 3 day workshop (9am-5pm) – trainees have six months in which to return any assessments which may be outstanding at the conclusion of the 3 day workshop.
MCQC2/3 – Distance or Online (home study) – trainees have a maximum of six months from receipt of course material or from receipt of their login details in which to complete the course. Extensions in 3 month blocks are available if circumstances require.
› FNS50310/FNS50311 Diploma of Finance & Mortgage Broking Management
DIPFS1 – 2 day workshop (9am-5pm) – trainees have six months in which to return any assessments which may be outstanding at the conclusion of the 2 day workshop.
DIPFS2/3 – Distance or Online (home study) – trainees have a maximum of six months from receipt of course material or from receipt of their login details in which to complete the course. Extensions in 3 month blocks are available if circumstances require.
› FNS40211/FNS40611/FNS40111/FNS50210 – Online courses have a 12 month completion period but are self paced. You can commence at any time and complete as quickly or as slowly as you prefer within this 12 month completion period.
Minimum Class Size
At their discretion, NFI requires a minimum of 4 participants to run a workshop course. Should there be less than 4, an alternative course date will be offered to the participants enrolled or fees will be refunded or distance or online may be chosen.
Mutual Recognition
NFI recognises the Mutual Recognition principle that is a feature of the Australian Quality Training Framework. This allows qualifications and statements of attainment issued by any RTO to be accepted and recognised by all other RTOs, and training packages endorsed by the National Training Framework Committee to be delivered by all RTOs registered to do so. NFI recognises the AQF qualifications and Statements of Attainment, which are issued by any other Registered Training Organisation, across the States and Territories of Australia.
Recognition of Prior Learning
Trainees may be eligible for recognition of prior learning (RPL). Recognition of Prior Learning (RPL) gives you recognition for what you have already learned through previous studies, work or life’s experiences. You may receive credit for a part, or parts of a course. You will need to provide evidence to support your application. The fee for applying for Recognition of Prior Learning for one qualification is $595 (group discounts may apply). You may wish to read the RPL Procedure.
Credit Transfer
Trainees may be eligible for Credit Transfer. Credit Transfer is the status obtained on the basis of formal arrangements between education and training organisations as to the equivalence of knowledge and/or skills within a specified course. Credit Transfer is available automatically to those who have documented evidence of achievement in the equivalent courses/units.
Language, Literacy, Numeracy (LLN), Disability and Support
You will be checked for having the appropriate minimum level of LLN to identify if you require any referral assistance. Assistance can be provided at other RTO’s or other tutors who offer services at additional costs. Usually the facilitator can allocate someone to assist you based on your needs. The facilitator will notify if specific assistance is required. In the case of a trainee having a specific disability we would respectfully request that you advise NFI prior to attendance so that we can ensure we have specifically prepared the venue, materials, facility or amenity to cater to the specific needs. This advice can be given by a note on the enrolment form, telephone or email and confidentiality is ensured.
Welfare and Guidance Services
As courses are commercial fee-for-service there are no discounts for health-care cards, pensions, etc. Some guidance on CV circulation to enhance job prospects can be provided on request. Employment service bureaus may also be approached by the trainee regarding the possibility of assistance.
Complaint Procedure
NFI has a complaints, grievance and appeals procedure. Please contact administration on 1300 765 400 for further details or visit Dispute Resolutions.
Bullying, Harassment, Victimisation
Legislation now prohibits the bullying, harassment or victimisation of fellow students, teachers, assessors and other staff. NFI must provide a learning and assessment environment, which is free from this unacceptable activity. If a person conducts such activity disciplinary procedures will be taken.
Disciplinary Procedure
NFI expects the behaviour and demeanour of workshop trainees to be of a professional standard and any disruptive behaviour (that inhibits or disrupts the learning process for other trainees) and that is deemed unsuitable may result in exclusion from the workshop. No refunds will be given for exclusion for disruptive behaviour.
Staff Responsibility for Access & Equity
The principles of social justice will guide all aspects of the course delivery and assessment. This includes but is not limited to:
› Using resources and methods that are inclusive
› Providing equitable access to facilities and resources
› Using language that is appropriate to the context.
Marketing
NFI will market its products with integrity and will not intentionally mislead prospective trainees.
Access to Student Information & Client Services
Individual students will have access to view or be provided with a copy of any assessment records upon request. Student information is protected under secure storage and code of conduct of assessors as included in the training package for workplace training and assessment. Record management systems will record progressive assessment results and issue qualifications within the timeframes specified in the Training Act.
Enrolment, Induction, Course Content & Requirements for Successful Completion
The enrolment form forwarded is the main source of information for your records and should be completed legibly and accurately. Induction into the course includes safety, content, activities, assessment and identification of your learning style and goals.
Acceptance
All enrolments are subject to these Terms and Conditions and by commencing this course, the trainee is accepting these Terms and Conditions as outlined above. The trainee further agrees that any issues that require an independent decision to be made by NFI will be brought to the attention of an NFI representative as soon as it becomes known to the trainee.
By commencement of any course, the trainee understands and agrees to abide by the Terms and Conditions set out above.